FREQUENTLY ASKED QUESTIONS

We have compiled all of our most frequently asked questions for your convenience
If you don't see the answer you are looking for you are welcome to give us a call.
On Board Accommodations 
Food & Beverage
Q
Q

Are there restrooms on board the train?

Can I bring food on board the train?

A
We do have restrooms on board all of our summer and fall excursions until freezing weather occurs. We also have bathrooms in all weather located in the Chester and Burlington stations. 
A
On all of our Fall Foliage excursions, we offer a lunch menu with items that are cooked fresh from our kitchen car on board the train. However, passengers are permitted to bring food on any train that does not include a meal with their ticket.


Q

Are the trains handicap accessible?

Q

Can I bring alcohol on board? 

A
We do have a wheelchair lift to get on the train. However, our historic cars are not ADA compliant. We will try our best to accommodate all passengers. Please see our handicap policy on our policy page for more details and information.
A
Outside alcoholic beverages are not permitted on board any of our excursions. We offer a full bar service on all Brunch, Dinner, and Fall Foliage Excursions throughout the season. Chartered events may bring alcohol on board if provided by a licensed caterer.


Q

Do you have open-air cars?

Q

Does a meal come with my ticket?

A
We do not have any Narragansett-style (open-air) cars. All of our passenger cars are enclosed with large windows. Our Silver Fleet is fully climate controlled with both heat and air condition; our Green Fleet is climate controlled with heat only. 
A
A meal is provided in select train tickets, including but not limited to brunch trains, the Champlain Valley Dinner Train, and the Green Mountain Dinner Train. A selection of Hors-D'Oeuvres will be provided on the Cocktails on the Rails train.
Q

Will you operate if the weather is bad?

A
We operate in all weather conditions, and will not delay the train due to weather. Please be safe while traveling and give yourself extra time if necessary.
Tickets 
Payment
Q
Q

How do I purchase tickets?

How can I pay for my ticket?

A
You can purchase tickets online from the links included on our pages, or in person at the station, generally one hour before departure on the day of an event. Phone reservations may also be made between 8:00 AM and 4:00 PM, Monday- Friday. Our customer service line is 800-707-3530.
A
We accept all major credit cards for our online ticketing system. In addition, we also accept cash or personal check at the station. Phone reservations may also be made between 8:00 AM and 4:00 PM, Monday- Friday. Our customer service line is 800-707-3530.
Q

I purchased my ticket online, when do I receive my ticket(s)? 

Can I use a credit/debit card on board?

Q
A
Yes, you may use a credit/debit card on board our trains. For trips out of Chester, we prefer cash for concessions. We also prefer cash for gratuity which is not included in any ticket fare.
A
All ticket purchases made online will be reserved under your last name. You will receive physical tickets upon check-in at the departure station on the day of your train event. Your confirmation email will have more details regarding each specific event. 
Q

Why was I charged an additional fee?

A
Peek Professional, our online ticket service may add a 2.3%+30¢ payment processing fee to each purchase. There is no additional tax for any of our tickets. If this is an issue, please call to make your reservation with our customer service agent and the fee will not apply.
Q

Where do I pick up my ticket(s)?

A
Burlington - A hostess/ticket agent will be located off of the Burlington Bike path at One Main street in Burlington under the green pillars one hour before each departure time.
Chester - You may pick up tickets on Tuesday, Thursday, Saturday, and Sunday from the ticket window located inside of the Chester Depot ( 563 Depot Street, Chester, VT)
from 9:00 am - 4:00 pm

Cancellations & Exchanges
Children & Families
Q
Q

What is your cancellation policy?

Is the train appropriate for small children?

A
You may cancel before 4:00 pm the day before your scheduled train ride to receive a full refund. Groups of 20 people or more must cancel at least ten days before their scheduled train ride. 
A
Our train rides are great for children of all ages. Parents are held responsible for the safety of their children on board our train, and we ask that they help us enforce our safety rules at all times.

Can I exchange my ticket(s) for a different date/time?

Q

Do you have special accommodations for children?

Q
A
As long as the train ride you would like to exchange for is not sold out, you may exchange them for a different date and time, up until the day of the train ride originally purchased. 
A
We offer historical narrations that are very educational, activity sheets, games and a kids menu on board our fall foliage train excursions. We have a changing table next to the restroom in Car 3089 with a courtesy curtain for your privacy. You are welcome to bring a portable high chair on board the train as long as it is not placed in the aisle of the car. We do not provide high chairs.
Q

What happens if I miss my train?

A
Missing a train can be very inconvenient for both parties. Much like an airport, we operate on a set departure schedule. The railroad understands that, at times, circumstances cannot be avoided and in these instances, we will offer to exchange the ticket(s) for a new date of the customers choosing as long as it is available. If the customer declines, we will write a certificate for the exact amount paid by the customer, to use at their convenience. However, no refunds will be given unless the customer specifically follows our cancellation policy above. Please make sure to account for weather and parking while traveling (Burlington may have construction in the summer), and please make sure to visit our directions & station location for details on how to get to our train. 

Why isn't there a child ticket for the Dinner Train?

Q
A
For safety reasons, and to ensure a relaxing experience for all patrons, our dinner trains are limited to passengers age 7 and older. Children under the age of 7 may be accepted to ride on a case by case basis. We do not offer a children's menu on any of our dining trains. All other trips are welcome to children of all ages including the Mother's Day and Father's Day Brunch trains. You are welcome to bring a portable high chair as long as it is not placed in the aisle of the car. 
Customer Service
Marketing & Group Sales
Mailing Address
Green Mountain Railroad
One Railway Lane
Burlington, VT 05401
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Other
Q

Can I bring my pet on the train?

Do you run out of Bellows Falls or White River Junction anymore?

Q
A
We do not allow animals on board any of our trains. Some passengers may find it uncomfortable to be in the proximity of even the most well-behaved pets.
However, Service Animals (animals train trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability) are welcome on board.


A
No, all of our scheduled trains depart from either Chester Depot or Burlington Station. We have changed our location and schedule based on the increase in freight activity over the last few years. 
Q

Will we have our own table?

Q

Do I need to make reservations?

A
The Burlington Kids Day train, Independence Day Flyer, Old Home Days Fireworks train and all of our daytime Fall Foliage Excursions are based on traditional rail travel which seats four people to a table in our dining cars. If you have a party of more than four people, you will be asked to utilize all four seats at one table, and the rest of your party will be seated at the table next to you. We will fill in empty seats if necessary. Parties of two may be asked to sit with another party of two. Private tables of two are available with the purchase of an additional adult fare.
A
We strongly recommend making reservations for any of our trains to guarantee ridership. However, it is not required for any of our excursions. Tickets may be purchased at the station up until it's departure time based on availability, please note that all tickets are first come first serve.
Q

Is there parking available at the station?

A
Parking is free in Chester, Shelburne, and Charlotte. Burlington may require paid parking by the waterfront. Please ask before arrival if you have a large vehicle and we will assist you in finding a parking location.
Q

Do you have a one way rate?

A
All of our train rides are round-trip. We do not offer one way fares.

STILL HAVE QUESTIONS? GIVE US A CALL!

800-707-3530